Everything you need to know
Browse through our inventory items and take note of the items you would like to have for your event. Fill out our contact form and we’ll check the availability of the items you’ve selected and send a quote along with any delivery fees.
If you want to reserve these items, a 50% deposit is required to book those items and the remaining 50% to be paid 14 days prior to your event.
All pricing our 72 hour (1-3 day) hire rate.
Longer hire rates, Damage Waiver, Delivery and Collection fees may be additional costs.
DO YOU HAVE A MINIMUM SPEND?
If you are collecting and dropping back to us in Eltham then no. However, if you’d like us to deliver, see the Delivery and Pickup Section below.
delivery + Pick up
We are based in Eltham, Melbourne but love to travel and are happy to go almost anywhere!
Delivery and collection costs will vary depending on delivery location, how much you’ve rented and ease of access.
We have a minimum rental amount of $200.00, within
40km of our HQ (Eltham 3095, Melbourne).
40 km - 90 km one way, rental minimum is $400.00.
91 km - 150 km one way, rental minimum is $800.00.
150 km & beyond, one way, rental minimum is $1,500.00.
This amount does not include the cost for delivery and collection which are quoted separately.
I’M JUST INTERESTED IN JUST A FEW SMALL THINGS, CAN I PICK THEM UP MYSELF?
Absolutely. We are located in Eltham and you are welcome to come by to pick up your order.
We recommend that pickups are for smaller items only. You will need to bring along appropriate packing items (such as blankets and ropes ) to protect items from damage.
By picking up from us you are also accepting that you are completely responsible for all hire items. The Table Station is not liable for any damages or injury which occur during pickup or transport.
CAN WE COME VIEW THE ITEMS FIRST?
At this stage we don’t have a showroom for viewings. We are a small business ran from our home and viewing appointments are available on Mondays, Fridays, weekends and some weekend nights (subject to availability). Please email or call to make a time.
I’m looking for something particular and I don’t see it on your site, can you help?
Alongside our event hire, our services include commercial and private projects and commissions. Give us a yell if there is something unique you would like to see added to our hire range or something custom made for your event or project.
DO YOU REQUIRE A SECURITY BOND?
Bond payment is assessed based on the individual orders. If something is broken, disappears or damaged
you will be invoiced for the full replacement cost.
Please let us know as soon as possible if you have to cancel. If the full balance has been paid and then you wish to cancel we will retain the initial 50% non-refundable deposit, and the remaining amount will be re-paid in full.
Can i CHANGE MY ORDER?
Yes. If you need to alter your order, we will always do our best to work with you to make changes.
An order can be changed up until 14 days prior but please note if you reduce your order below the 50% deposit paid we cannot refund part of this amount.
IS THE FURNITURE Suitable for OUTDOOR use?
Whilst we love seeing you use the furniture outdoors in good weather please keep in mind our furniture items are not waterproof and can not be left outdoors in the rain.
Any upholstered/leather items (including rugs, pillows, etc.) can not be placed outside overnight or on dirt and mud.
Any damage caused by water or wet weather damage will be assessed with a clean, repair or replace costs passed onto you.
DO YOU CHARGE A BOND?
We charge a 30% security deposit bond (which is calculated at a rate of 30% of the invoiced amount and is paid in addition to the hire fee) and is refundable upon receiving the hire items in the same condition as they were hired as accepted at delivery. If anything needs professional cleaning when returned and you will be charged the full amount of your bond. If the items are damaged beyond repair you will be asked to pay the amount to replace the items.
WHAT IF I BREAK IT?
We understand that accidents happens. We charge a replacement cost if its broken, which is typically 3 times the rental price but varies depending on the piece. If it’s a stain or a tear, we’ll charge you the cost of the repair or cleaning.
If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment.
If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment.
Please refer to our ‘Damages and Loss’ Policy document for a detailed list of damage descriptions and the penalties that damage or loss will incur.
LIABILITY + INSURANCES
We accept no responsibility for injury caused to any person during the hire period. All items hired and are the responsibility of the hirer until they are returned
HOW DOES CLEANING WORK?
All dishes, glasses and flatware come to you clean and ready to use
We ask that all dishes, glassware and flatware are lightly rinsed of all liquid or food but not washed and placed in the packaging it was supplied in. Candles need to be removed from candlesticks to avoid a cleaning charge.
An additional cleaning fee charge of 30% of the item's rental rate will be assessed for non-compliance.
Linen and Bunting is laundered by us after use.
If any of our upholstered items are returned dirty they will be professionally cleaned by us and an invoice will be issued to you for payment or taken out of your bond.
DO YOU OFFER FLORALs & STYLING AS WELL?
Although we do not offer a styling service we do work with an amazingly talented bunch of businesses who deliver florals and styling . Check our People + Places page for a full list of people we love to work with.
Hopefully we’ve helped to answer some of your questions! Please contact us if you have any other questions.